Thank you for choosing htgoodies.shop for your dry fruits and nuts purchases. We are dedicated to providing you with the highest quality products. If, for any reason, you are not entirely satisfied with your purchase, we are committed to assisting you.

Eligibility for Refund:

  1. Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving your order. We will promptly arrange for a replacement or issue a full refund, including shipping costs.
  2. Incorrect Items: In the unlikely event that you receive the wrong item, kindly notify us within 24 hours of receiving your order. We will quickly dispatch the correct item or provide a refund.

Quality Concerns:
Should you have concerns about the quality of our products, please contact us within 24 hours of receiving your order. We may request additional information to address and understand your concerns.

How to Request a Refund:

To initiate a refund, please follow these steps:

Contact our customer service team at info@htgoodies.com within the specified timeframe.
Provide your order number, a detailed description of the issue, and clear photos if applicable.
Our team will review your request and respond with further instructions.

Refund Processing Time

Upon approval of your request, refunds will be processed within 3-7 business days. The refunded amount will be credited to the original payment method.

Cancellation Policy

Cancellation of Orders:
You have the option to cancel your order within 24 hours of placing it. To cancel an order, please log in to your account or reach out to our customer service team at info@htgoodies.com with your order number.

Shipping Policy

Our shipping timelines are designed to provide clarity on when to expect your order:

Minimum Timeline: 7 business days
Maximum Timeline: 10 business days
We appreciate your trust in htgoodies.shop, and we strive to ensure your satisfaction with our products and services. If you have any questions or concerns, please do not hesitate to contact us.